Host Responsibility

Self Exclusion

What does Self-Identified Exclusion mean? What is the procedure?

This involves you coming to SKYCITY for a brief meeting. Your details will be recorded and your photograph taken. You will be encouraged to nominate a mentor (family/whanau member or friend) who can support you, and to select a counselling service, as sometimes it’s not easy to control your gambling on your own. You will be told that self-exclusion is for one year.

Finally, you will be told about the re-entry conditions you have to meet when the year has passed, before you can come back to SKYCITY.

You will be issued with an exclusion order, which will prohibit you from the gaming areas of all SKYCITY operated premises in New Zealand. This means you will be excluded from the gaming areas of SKYCITY Auckland, SKYCITY Queenstown Casino and SKYCITY Hamilton for one year and until you meet the re-entry conditions.

Why are there re-entry conditions and what are they?

SKYCITY wants to be sure that you have controlled your gambling before you come back as our customer.

The re-entry conditions are:

• No breach of your exclusion for the previous six months
• Providing proof that you have attended at least six counselling sessions with a counselling service.

What if I change my mind?

Although this process is voluntary, once the exclusion order is issued it cannot be cancelled. It will remain in force for the one-year period and until you have met the re-entry conditions.

Should you enter any SKYCITY-operated gaming areas during this period, you may face a fine from the Department of Internal Affairs. If you continue to try to come into these areas you may also face a Police charge of trespass.

What if I don't meet the re-entry conditions?

If you don’t meet the re-entry conditions you will not be able to enter the SKYCITY gaming areas, even if your self-exclusion period is ended.

Is it discreet?

The self-exclusion process is a confidential service that involves you coming to the Security office ‘back of house’.

Information obtained is confidential and used only to assist us in preventing you from returning to the gaming areas.

How do I go about self-identified exclusion?

For immediate attention, approach the Security Shift Manager/Duty Supervisor or any Security staff member. If you are not at SKYCITY phone and ask for the security department. There are trained security staff to assist you in the self-exclusion procedure at all times during opening hours.

Can I still come to the Restaurants?

The Exclusion Order only prohibits you from entering the gaming areas of the SKYCITY operated premises.

• At SKYCITY Auckland this includes the Main Gaming Floor, The Poker Zone, The Platinum Room,  The Pacific Room and The International Room.  It does not apply to areas outside of the gaming floors: Blend, Fortuna and The Deck Bar, Rebo, Jade Dragon, SKYCITY Hotel, The Grand Hotel, Convention Centre, SKYCITY Theatre, Twentyone (bar areas only) Sky Tower or car parking areas.
• At SKYCITY Hamilton this includes the Main Gaming Floor, the Number Eight Bar and The Vue Bar. This does not include the Function Centre on Lower Ground, Rebo Restaurant, Zone Sports Bar on ground level, Bowlevarde, The Deck Bar, Blend on Level 2 and all levels of the car park.
• At SKYCITY Queenstown Casino this includes the whole facility.