Hotels

  • What are the breakfast options available for hotel guests?

    SKYCITY Grand Hotel
    Gusto at the Grand offers two different breakfast options for SKYCITY Grand Hotel guests.

    Gusto continental buffet breakfast, $32 
    Selection of fresh fruit, pastries, cold cuts and Italian specialties. This also includes your choice of bottomless espresso coffee or tea and fruit juice.

    Gusto hot á la carte breakfast, $32 
    One item from Gusto’s hot breakfast menu and your choice of bottomless espresso coffee or tea and fruit juice. 

    Enjoy both Gusto continental buffet & Gusto hot á la carte breakfast for $42

    Gusto opening hours:
    Monday-Friday: 6.30am-10.30am
    Saturday & Sunday: 6:30am-11am

    SKYCITY Hotel
    SKYCITY Hotel guests can enjoy a buffet breakfast at Andy's Burgers & Bar Monday-Friday, and Fortuna Buffet Saturday & Sunday.

    $24.90 for buffet breakfast.

    Opening hours:
    Monday-Friday (Andy's): 6.30am-10am
    Saturday & Sunday (Fortuna): 6.30am-10am  

  • What is the check-in and check-out time?

    Guaranteed check-in time starts from 3pm and check-out time is 11am.

  • Can I please have an early check in or late check out?

    We would be more than happy to note an early check-in request against your booking; however as a request this is subject to availability and cannot be confirmed until arrival. To guarantee an early check-in you would be required to book the night prior to your arrival date.

    We can offer you a late check-out on complimentary basis up to midday. However, a check-out after midday would be available at a surcharge of NZ$30.00 including GST per hour basis up to 3pm. After 3pm a full night's accommodation charge will be applicable.

  • Does SKYCITY Hotel have a swimming pool?

    SKYCITY Hotel does not have a swimming pool. SKYCITY Grand Hotel has a lap pool.

  • Can I leave my bags in storage after check-out?

    Yes, we can arrange baggage storage post check-out at the concierge’s desk without any charge. Please contact the concierge team after check-out.

  • What are the terms and conditions of staying at either hotel?

    Terms and conditions of booking and staying can be found here.

  • Why book direct?

    Here are plenty of reasons to book directly with SKYCITY Hotels.

    Availability

    Our website will have the last rooms that are available. If you're looking for last minute bookings then we'll have the rooms that other sites don't have access to.

    Book what you want

    The full range of rooms and packages is available on our site that you won't find elsewhere. Plus, if you need to add an airport shuttle, valet parking or breakfast you can do that right here too.

    Personalise your stay

    If you've got a special occasion to celebrate or are looking for something a little outside of the ordinary, then we can help you. From helping plan engagements to surprises with all the finer details, we can assist in making your moment an incredible one.

    Book now, pay as you leave

    SKYCITY Auckland is a large entertainment destination and if you're staying in one of our hotels you'll find that you can charge some of your experiences with us to your room key card and pay at the end of your stay. That includes the Federal Street dining precinct, Sky Tower admissions and treatments at East Day Spa.

Dining

  • Does the booking include free parking?

    SKYCITY does not offer free parking when you dine. We offer discounted parking rates at $5.00 for the first hour and $3.00 for every hour after, if you spend a minimum of $40.00 at any of the outlets. You will be required to get your parking ticket validated from the restaurant reception in order to get the discounted rates. You can find out more about our parking options here.

  • Is valet parking available when I dine?

    Valet parking is available at SKYCITY Hotel and The Grand Hotel on the day of dining for a discounted price of $20. Please notify the concierge of your booking at the restaurant on arrival, then show your receipt when collecting your car. For alternative car parking options please click here.

  • Can we bring a cake with us?

    Unfortunately not, but we'd be delighted to make one for you. Please call us on (+64) 09 363 6000 at least 48 hours in advance of your booking and we'll create something absolutely delicious within your budget. Only cakes purchased from us can be served in our restaurants.

  • Is your meat Halal?

    While most of our meat suppliers are Halal certified, all meat preparation is completed in a SKYCITY central kitchen so we cannot guarantee that meat is Halal.

  • If a group has a person celebrating a birthday, does the birthday person eat for free?

    No, unfortunately not.

  • Do I get free admission to Sky Tower when I dine?

    Sky Tower admission is included when dining in the Sky Tower Restaurants - Orbit 360° Dining and The Sugar Club. If you dine at any other SKYCITY restaurant you will be required to pay full price for admission.

Casino

  • What is age restriction?

    You must be aged 20 years or older to enter the Gaming areas at SKYCITY Auckland.

  • What is the dress code?

    At SKYCITY, we are proud to provide you with a world-class environment to enjoy. We require a neat and tidy standard of dress at all times.

    The following items are not appropriate:

      • Torn or damaged clothing (except fashionably distressed items)
      • Dirty clothing or footwear
      • Safety or trade clothing (eg safety vests)
      • Sleeveless tops on men
      • Jandals or flip flops from 9pm to 5am
      • Gang patches or insignia
      • Hats or caps (except for religious or medical reasons or within the Poker Zone)
      • Sunglasses (except within the Poker Zone)

    SKYCITY reserves the right to refuse entry where patrons are not appropriately dressed.

  • What form of identification is considered valid?

    SKYCITY accepts the below as form of identification:

      • A current New Zealand or overseas passport
      • A current New Zealand or overseas photo driver license
      • A current Hospitality Association (HANZ) 18+ card
      • Any other current ID with a photo, date of birth, and which is the product of a government institution.
  • How can I sign up for Premier Rewards?

    Signing up to Premier Rewards is free. Provided you are over the age of 20 and not excluded from entering SKYCITY's premises you can sign up at the Premier Rewards Station at the Casino.

  • I have concerns about a friend or family member, how do I stop them visiting?

    At SKYCITY there are two ways to control your gambling: Self-identified exclusion and Third Party Exclusion. You can either call and speak to our Host Responsibility on 09 363 6000, or if you are at the Casino, please visit the Security desk or speak to one of our security team. More information can be found here.

    You must be aged 20 years or older to sign up to Premier Rewards Programme. SKYCITY is a responsible host. If you wish to discuss your Gaming, please talk to a SKYCITY staff member or call the Gaming Helpline on 0800 654 655. Children under the age of 14 years must not be left alone at SKYCITY. For more information please contact the SKYCITY Shift Manager on 0800 SKYCITY.

Parking

  • What are your casual parking rates?

    The casual rate for parking is $15.00 for the first hour and $5.50 every hour after. The maximum parking charge per day (up to 24 hours) is $50.00.

  • Can we use our Premier Rewards for parking?

    Yes, if you have sufficient Premier Points or a car parking credit accrued on your card. Your Premier Rewards card can be swiped at the parking machines to exit.

    Please note, some car parking credits are required to be activated at a Premier Rewards Kiosk before redemption.

  • What are the Early Bird parking rates?

    Monday–Friday $20 entry between 6am and 9am and exit before 6pm, on the same day (single entry and exit).

    Lost ticket $60 - Standard casual rates will apply if exiting after 6pm in addition to the Early Bird Parking rate.

  • What is the height restriction for the car parks?

    The maximum height for vehicles in SKYCITY Main Site car park is 2.1 metres and in SKYCITY Grand Hotel car park is 2.1 metres.

  • Is parking inclusive with accommodation?

    Self-parking is available for all hotel guests at a reduced charge of NZ$25.00 per one entry and exit. Please validate your parking ticket at hotel reception prior to exit. Alternatively, valet parking is available at a charge of NZ$45.00 per night for unlimited car retrievals.

    The above information and pricing is correct as at 26 September June 2017 but is subject to change.